IT Service Desk Support Analyst

On Site

£2500

Job Description

First-line support analyst handling IT service desk tickets and user assistance.

Key Responsibilities
  • Respond to user queries via phone, email, and chat
  • Log and resolve basic IT issues
  • Escalate complex problems to higher tiers
Essential Requirements
  • IT support experience and customer service skills
  • Knowledge of Windows, Office 365, and basic hardware
  • Familiarity with ticketing systems (ServiceNow)
  • ITIL Foundation certification
Preferred Qualifications
  • Experience in remote support
  • Basic networking knowledge
  • Multilingual abilities
Benefits & Perks
Health & Wellness
On-site gym access
Professional Development
ITIL advancement
Work-Life Balance
Shift rotations
Financial
Night shift premiums
Application Process

1

Submit Application

2

Initial Screening

3

Technical Interview

4

Final Interview

Application Deadline:
Expected Start:
About Evantis

Evantis

IT Helpdesk Provider

Efficient service desk team resolving IT issues swiftly for uninterrupted productivity.
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Have Questions About This Role?

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